TERENGA SAFARIS BOOKING TERMS AND CONDITIONS

Please review Terenga Safaris‘ Terms and Conditions before booking a safari. By confirming a safari with us, you acknowledge that you have read, understood, and agreed to the terms outlined below. If you have any questions or need clarification, feel free to contact us.

 

BOOKING TERMS & CONDITIONS

Terenga Safaris provides transportation, accommodation bookings, meals, excursions and related services in partnership with carefully selected independent suppliers.

All details provided in client itineraries are accurate to the best of Terenga Safaris’ knowledge and based on the most recent information available. The company cannot be held responsible for subsequent changes made by third parties or for any inadvertent typographical errors.

To secure flight reservations, gorilla permits, chimpanzee permits, or any other required permits, clients must provide their full names as they appear in their passports, together with their nationality and passport number.

Please note that Children under 15 cannot track down gorillas or chimpanzees. Prior to confirming a safari, clients are requested to inform Terenga Safaris of any special preferences or requirements, such as medical conditions, dietary needs or accessibility considerations. The company will make every reasonable effort to accommodate such requests where possible.

All travel packages are subject to availability and are not guaranteed until confirmed. As many lodges and hotels offered by Terenga Safaris have limited capacity, clients are encouraged to make reservations well in advance of their intended travel dates.

Should a client wish to amend an existing reservation, Terenga Safaris will endeavor to accommodate the requested changes where feasible and confirm the adjustments accordingly. An amendment fee, reflecting the actual costs incurred, may apply and will be added to the total invoice.

Terenga Safaris reserves the right to modify or adjust the tour itinerary, transportation, accommodation, or services described, should unforeseen circumstances arise prior to the client’s arrival. Any such changes will be communicated to the client as promptly as possible.

 

Pricing Terms And conditions

The prices quoted for Terenga Safaris’ itineraries include, unless otherwise stated; accommodation in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing and activities detailed in the itinerary, park and ranger fees, airport transfers (where applicable), ground transportation, services of an English-speaking driver/guide and bottled mineral water during travel.

The following expenses are not included in the safari price: international and domestic airfares, visas and passports, meals not specified in the itinerary, beverages other than the bottled water provided in the vehicle, tips and gratuities for guides and accommodation staff, laundry, travel insurance, and any items of a personal nature.

All prices quoted on the website or provided directly to clients are subject to change without prior notice and are not guaranteed until confirmed in writing.

Terenga Safaris reserves the right to adjust prices at any time in response to fluctuations in exchange rates or increases in the cost of any component of the tour. The company will, however, make every reasonable effort to minimize such adjustments.

 

Payment Terms And conditions

  • All tours are confirmed upon receipt of a 40% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee is required at the time of reservation.
  • The remaining balance must be paid no later than 42 days prior to the start of the safari, unless otherwise agreed in writing.
  • Bookings made within 42 days of arrival must be paid in full at the time of confirmation.
  • If payment is not received as specified above, Terenga Safaris reserves the right to cancel the booking without further notice.
  • Payments may be made by VISA credit card, bank transfer, or cash prior to the start of the safari. Please note that VISA credit card payments incur a 5% service charge, and all credit card transactions must be completed at least two months before the safari begins. Unfortunately, traveler’s cheques are not accepted.
  • Any international transaction fees (or the 5% service charge for credit card payments) are the responsibility of the client and must be covered in full.

 

 

CANCELLATION AND REFUND POLICY

All cancellation requests must be submitted in writing and will take effect on the date Terenga Safaris receives them.

Cancellation charges, based on the basic program rate, are as follows:

  • 60 Days or more prior to arrival 10% Charge
  • 59 to 32 Days prior to arrival 25% Charge
  • 31 to 15 Days prior to arrival 50% Charge
  • 14 to 6 Days prior to arrival 75% Charges
  • 5 Days or less prior to arrival 100% Non-refundable

Terenga Safaris reserves the right to deduct any expenses already incurred from the amounts paid.

Gorilla permits, Chimpanzee permits and airline tickets are 100% non-refundable.

No refunds will be given for unused services, late arrivals, or no-shows by any tour members.

 

WHY CHOOSE TERENGA SAFARIS?

Professional Guides

Our team is young, energetic, and deeply passionate about travel and exploration. Each of our guides is dedicated to delivering exceptional service and ensuring every guest enjoys a memorable and satisfying safari experience.

Experienced Team

Our team possesses extensive knowledge of tourism and the region, grounded in years of experience, research, and firsthand expertise. We understand the industry inside and out and know how to navigate challenges smoothly to ensure seamless service delivery and unforgettable experiences for our clients.

Affordability

Our safari packages are tailor-made to suit every traveler’s needs and budget. Whether you’re looking for a luxurious getaway, a classy “bougie” experience, or a simple routine adventure, we have something for everyone. Whatever your style of travel, we’ve got you covered!

Comfort

We are more than just a safari company, we’re a team that truly cares about your comfort and experience. Our goal is to make every guest feel at home, because we believe that our clients are friends we just haven’t met yet.

 

PRIVACY POLICY

At Terenga Safaris, we value your privacy and are fully committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (from anywhere in the world) or share your information with us through other means, such as by phone or email.

It also outlines how you can manage your personal information and understand your rights under applicable privacy laws.

 

Purpose of This Privacy Policy

This Privacy Policy explains how Terenga Safaris collects, uses, and protects your personal data.  It covers information gathered through this website or by other means (such as by telephone or email), for example, when you purchase a travel service, request a brochure, enter a contest, or subscribe to our newsletter.

Please note that this website is not intended for children. We only collect information about children when it is necessary to arrange travel services that include them as part of your booking.

This Privacy Policy should be read together with any other privacy notices or fair processing statements that we may provide on specific occasions when we collect or process your personal data. These additional notices explain in more detail how and why we use your data. This policy is supplementary and does not override any other privacy notices that may apply.

 

Data Controller

Terenga Safaris Limited, operating as Terenga Safaris, is the data controller responsible for managing and protecting your personal information. (In this Privacy Policy, references to “we,” “us,” or “our” refer to Terenga Safaris Limited.)

We have appointed a Data Privacy Officer (DPO) who oversees compliance with this Privacy Policy and data protection matters. If you have any questions regarding this policy, or if you wish to exercise your data protection rights, please contact our Data Privacy Officer using the contact details provided below.

 

Third-Party Links

  • Our website may include links to third-party websites, plug-ins, or applications. Clicking on these links or enabling such connections may allow third parties to collect or share data about you.
  • We do not control these third-party websites and are not responsible for their privacy practices.  We encourage you to read the privacy policy of every website you visit once you leave our site.

 

The Data We Collect About You

“Personal data” (or “personal information”) means any information relating to an individual who can be directly or indirectly identified. It does not include data that has been anonymized so that a person’s identity can no longer be determined.

 

OTHERS

EXECUTION OF THE TOUR T&C

Observing wildlife in its natural environment is a unique privilege. However, Terenga Safaris cannot guarantee specific animal sightings. Clients must exercise caution while viewing animals and strictly adhere to instructions provided by the tour guide or wildlife rangers.

While gorilla and chimpanzee permit guarantee clients the opportunity to track these primates, they do not guarantee that the animals will be visible at all times.

Accommodation is typically provided in twin or double rooms, tents, or bandas, with private bathrooms where available. Single rooms may be offered at an additional cost, but availability cannot be guaranteed.

Terenga Safaris reserves the right to substitute accommodations with equivalent or superior hotels. If a hotel of equivalent standard is unavailable, the company may offer a higher standard alternative, which may incur additional charges.

The mode of transportation depends on the group size and itinerary route. While all vehicles are maintained to be roadworthy, Terenga Safaris cannot accept liability for delays or damage caused by punctures, breakdowns, or poor road conditions.

Experienced, English-speaking drivers/guides are an essential part of your safari experience and are the only authorized drivers of Terenga Safaris vehicles. Their decisions on all matters, including routes taken, are final.

Terenga Safaris reserves the right to modify routes, cancel scheduled tours, or vary services due to unforeseen circumstances such as road closures, adverse weather, national park restrictions, or security issues. Alternative arrangements will be made where possible.

Terenga Safaris may engage subcontractors to provide all or part of the agreed services.

Terenga Safaris reserves the right to refuse or terminate participation of any individual whose behavior, in the company’s or authorities’ opinion, poses danger, hazard, inconvenience, or damage to others, property, or the environment. No refunds will be issued in such cases, and Terenga Safaris is not responsible for any resulting expenses.

 

FEEDBACK AND COMPLAINTS

  • Terenga Safaris strives to exceed expectations in all aspects of your safari experience. We welcome your suggestions as they help us continually improve our services.
  • Any complaints should be reported immediately to your Terenga Safaris representative and the relevant service provider, who will make every effort to resolve the issue promptly. If the
  • matter remains unresolved to your satisfaction, please submit a written complaint within 30 days of completing your tour.
  • Terenga Safaris cannot accept liability for complaints that are not reported following the above procedure.

 

LIABILITY

Service Delivery:

Terenga Safaris will make every effort to ensure all safari services run smoothly. However, since they rely on third-party suppliers (like lodges, airlines, and transport providers), they are not responsible for any mistakes or issues caused by those suppliers.

General Liability Disclaimer;

Terenga Safaris is not liable for any loss, damage, or injury to people or property under any circumstances.

Personal Belongings;

Even though care is taken, Terenga Safaris cannot be held responsible for lost or damaged  baggage or personal items, whether directly or indirectly.

Unforeseen Circumstances (Force Majeure);

Terenga Safaris cannot pay compensation for events beyond its control such as war, riots, terrorism, government actions, strikes, theft, epidemics, natural disasters, extreme weather, fires, transport breakdowns, or flight delays/cancellations.

Travel Documentation;

It’s the travel agency or wholesaler’s responsibility to ensure all travelers have valid passports, visas, health certificates, and any other required documents.

Health & Safety:

Clients must take appropriate health precautions before and during travel (e.g., vaccinations, malaria prevention). Medical advice should be sought well before departure.

Travel Insurance:

Clients are strongly advised to have comprehensive travel insurance, including evacuation coverage in case of medical emergencies during the safari.

Governing Law & Jurisdiction:

Terenga Safaris’ liability for passengers in its own vehicles is governed by Ugandan law (or the law of the country where the incident occurs), and any legal claims must be handled by that country’s courts.